Department: Raynor, Dixon, IL
JOB DESCRIPTION
The Product Support Technician will be responsible for answering technical questions from inside and outside the company and troubleshooting field problems with Raynor products
Position Summary / Essential Functions:
- Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
- Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
- Understands electrical drawings and schematics
- Communicate with general contractors, designers and architects
- Work with Engineering to develop installation solutions
- Performs other duties as required
Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required:
- Working knowledge of Microsoft Office
- Quantitative skills and mechanical aptitude
- Personal accountability for department/company improvement
- Excellent verbal and written communication skills
- Ability to interact with other departments
- Good organizational skills
- Strong problem solving and decision making skills
Core Values:
- Deliver Service
- Be Positive
- Embrace Family
- Be a Team Player
- Show Integrity
- Have Grit
Job Type: Full-time / Hourly
Pay: $22.00 – $30.00
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Benefits:
- 401(k) with company match
- Dental insurance
- Health insurance
- Vision insurance
- Health Savings Account (HSA)
- Voluntary Life Insurance
- Employee Assistance Program
- Wellness Program
- Paid holidays
- Paid time off
QUALIFICATIONS
Education
Required
High School Diploma required.
Experience
Required
1-3 years: Work experience in door installation and Auto CAD is a plus but not required.