Department: Technical Specialist
Reports To: IS Infrastructure Manager
FLSA Status: Exempt
Prepared: 03/01/24
JOB DESCRIPTION
The Technical Specialist is responsible for supporting the Company’s computers, networking, and communication systems. Essential Duties and Responsibilities:- Configuration and installation of hardware and software.
- Perform hardware and software upgrades.
- Provide training to users.
- Responsible for diagnostics and troubleshooting.
- Accurate record keeping.
- Responsible for preventive maintenance.
- Conduct Help Desk duties.
- Provide technical support for all Raynor departments.
- Administration of server backups, anti-virus, spam filter, etc.
- Fill-in for computer system operator.
- Other miscellaneous duties as assigned.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Knowledge, skills, and abilities:- Proficient in personal computer hardware and software.
- Familiar with Microsoft Office 365 and all versions of Microsoft Windows.
- Knowledge of Internet, Networking (Ethernet, TCP/IP), and VMware.
- Basic IBM i Power System (AS/400) skills preferred.
- Basic knowledge of computer programming
- Basic understanding/familiarity with the company’s ERP system.
- Ability to lift and carry PCs, monitors, printers, etc.
- Strong communication and organizational skills.
- Multiple task organizational skills.
- Ability to interact with other departments.
- Excellent interpersonal skills.